PhoneTrack Service
for small / medium mobile phones service centers

Products Management:

•  Easy products configurations by categories and brands through simple wizards
•  PhoneTrack is already initialized with more than 30 of most common mobile phones brands
•  PhoneTrack is already initialized with more than 500 GSM phones all with pictures
•  Unlimited product categories can be created: Batteries, LCD's, Sim Cards, Chargers, Cables...
•  Specific characteristics for each product: unit of measure, volume, market value & depreciation

Customers, Suppliers and Partners Management:

•  Easy & Flexible one time configuration for all counterparts
•  All counterparts can be assigned with specific flags for easy grouping & data retrieving such as:
•  Supplier, Manufacturer, Repair Company, Company/Individual/Repair Customer, Wholesale...
•  Full details on each counterpart: tel no's, discount, addresses, bank data, contacts, legal IDs
•  All configured details will be automatically printed on invoices, receipts and delivery notes
•  Quick search / auto completion routines for easy selecting counterpart on different operations
•  Extensive "group by counterpart" features built in sales, purchase, repairs, profit & loss reports

Service - Mobile Phones Repairs Management:

•  Faults management - 60 of the most common faults are built in, more can be configured
•  All faults are grouped in generic categories for easier future use: i.e. NETWORK - low signal
•  Repair actions management - 30 of the most common repairs performed in service are built in
•  Brands - initialized with 26 of most common brands on the market, more can be added
•  Complete procedures for both first time repairs and warranty returns with previous history info

 1 First time service entries:

•  Select returning customer or spend 1 minute to add a new one from entry screen directly
•  Select phone model, grade, faults reported, add personal remarks
•  Add phone's characteristics: estimate price, battery S/N, estimate job time and more
•  Unlimited number of phones can be scanned and added on each entry from one customer
•  For large quantities of phones from the same batch, automated entry procedures available:
•  Select first phone details, choose to keep them and just scan all IMEIs from the batch
•  For each phone, a device label can be printed containing all info on IMEI, customer, faults, etc
•  After adding all entered phones, print customer receipt with entry tracking number
•  Tracking number will be further used by customers to check the status of their order online
•  Receipt contains your company info, logo, disclaimer, customer details and all entry info
•  Both receipts & device labels have bar code tracking number printed for further easy scanning

 2 Warranty returns:

•  First check IMEIs of the phones entering as warranty returns for their full history
•  If model, IMEI & new reported faults match data found in device history, create warranty entry
•  All customer details will be retrieved but only new faults and characteristics will be recorded
•  Customer will also receive a warranty receipt and tracking number for further online checking

•  Service manager will then have full control over repairs stock, assigning phones to workmen
•  Technicians will record specific service details in their own name as following:
•  Actions performed, spare parts used, new faults found, own remarks, new status/grade on exit
•  Service pricing policy can depend on faults/actions/labor/spare parts/customer discount
•  Once pricing policy set up, all prices will be automatically calculated for all jobs
•  Phones from one entry can be returned to customer altogether or separate, by selecting them
•  To check out repairs just select phones and generate & print customer invoice

•  Complex service reports on entries, repairs, incomes, returns filtered/grouped by many criteria
•  Second more detailed report on devices available: workmen efficiency, spare parts and more
•  Marketing analysis on most common reported faults/actions grouped by brands and customers
•  Multiple service specific analysis that may help to understand market movements
•  Spare-parts management - prices, markups/discounts, inventory levels, configuration

Internet Tracking Routines:

•  Customers from outside company's premises can check the status of their orders via internet
•  On request, this function can be made interactive so that the customers may find out estimate    prices and/or add comments regarding to it


Financial
& Reports

•  Service - standard report on phones entered, repaired and returned on a chosen period of time
•  Processing - fully customizable report on repaired devices (brands, workman, parts, faults)
•  PhoneTrack records all stock movements and never updates stock to new amounts, therefore:
•  Reports can be generated even for a chosen period of time in the past not only for present time
•  Ex: Service department profit & loss for last 19 days
•  All reports can be organized by different criteria: customer/supplier, date, product, brand, etc

•  Pricing policy - service pricing, stock sales pricing flexible configuration
•  Invoicing - generating customers final invoice fully editable
•  Controlling discounts and markups for both suppliers and customers
•  Labor cost control - each role within the company can be assigned with a standard wage/hour
•  Documents management - searches, listings, reports on sales orders, delivery notes, invoices
•  Performance/cost analyzes on each workman or by departments

Configurations

•  Currencies - setup used trading currencies
•  Products - setup trading products, record products' details
•  Counterparts - setup customers, suppliers, service customers and more
•  Users & Roles - setup system users and their security permissions
•  Work & Store Places - setup locations, departments, workstations and storage space
•  Action Types - setup specific actions performed in service
•  Fault Types - setup specific mobile phones faults
•  Other - setup quality grades, brands, VAT quota, product types

Human Resources:

•  Work efficiency control - reports about individual employee or on whole department activity
•  Task reports - total/average time spent on different tasks by individual or whole department
•  Responsibilities management - task assignment procedures to individuals or departments
•  Restraining lack of responsibility situations during work

Management

•  Work stations management - entire company structure can be configured and controlled
•  Users control - logged in users can be tracked by location/department/workstation
•  Customers reports - total/average repairs, discounts, related to certain period
•  Spare parts usage reports - related to department/employee/actions on costs and prices

Internet Interconnectivity:

•  Between different locations of the same company
•  Between company's headquarters and street service centers

Notes:

PhoneTrack Service will be delivered with:

· Dongle
· Software CD
· Installation manual
· Help & Users manual
· Between 4 and 8 weeks of standard technical support included, depending on the number of   licenses acquired

 

Prices
PhoneTrack Service
3 Users License
€249
PhoneTrack Service
5 Users License
€299
PhoneTrack Service
7 Users License
€349
PhoneTrack Service
10 Users License
€399
Special Deals
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copyright Datacom Soft 2009 last update December 09 2011