Keeps your day-by-day records on a front desk single computer.
Easy and efficient solution to manage your customers, repairs, unlocks, purchases / sales of mobile phones and more. It generates receipts and invoices, has bar code scanner features.
If you have several departments and/or computers in your workshop ( reception, repairs & unlocks, sales, accounting, management, etc ), you might need to combine them all together into a single, integrated software program that runs off a single database so that the various departments can more easily share information and communicate with each other.
Each of those departments typically has its own computer system optimized for the particular way that the department does its work. You can unify them under the same software platform with PhoneTrack Service.
Typically, when a customer places a service order, that order begins a mostly paper-based journey from in-basket to in-basket around the company, often being keyed and re keyed into different departments' computer systems along the way.
All that lounging around in in-baskets causes delays and lost orders and all the keying into different computer systems invites errors.
Meanwhile, no one in the company truly knows what the status of the order is at any given point because there is no way for the receptionist, for example, to get into the service computers to see whether the phone has been repaired, is waiting for parts or is BER ( beyond economical repair ).
"You'll have to call again in 1 hour " is the familiar refrain heard by frustrated customers.
With PhoneTrack Service, you will have quick and reliable information on all your company and, more important, you ll offer your customers the possibility to track their service orders on internet, without calling your office, saving a lot of your time.
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